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Outstanding IT support is at the heart of Giotech’s services.

From as little as £10 per month, our IT Help Desk guarantees valuable support at incredibly competitive rates. Whether you want to reinforce your existing in-house infrastructure or entrust us with full management of your IT support, Giotech has the perfect solution.

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Outsourcing Models

In-house IT Support

Maintain in-house control of your IT support while letting Giotech manage your 1st, 2nd or 3rd line support systems.

Fully Managed IT Service

Join the many businesses who swear by Giotech’s comprehensive outsourced IT service. With our fully managed IT support, you won’t have to worry about a thing.

Monitoring & Maintenance

Outsource the monitoring and maintenance of your key IT infrastructure to Giotech. 9 to 5 or 24/7, we’ll keep things running smoothly behind the scenes.

Onsite IT

Short or long term onsite IT presence, as and when you need it.

Global Coverage

Because your business is global, so is ours. Giotech’s trusted US, European and Asian partners enable us to provide worldwide support at a moment’s notice.

The Tools We Use

CRM
G2BMS – Giotech’s purpose built CRM, support ticket and technical knowledge base system. Designed and constructed from the ground up to facilitate Giotech’s client support and management requirements.

Remote Support
Solar Winds is our primary tool for managing our client’s day-to-day support requirements; an agent is rolled out to all network devices allowing secure access 24/7.

Monitoring & Maintenance
Additionally to Solar Winds we use LogMeIn to provide in-depth health monitoring, detailed reporting, automated alerting and user management. Giotech configured, and pre-defined alert packages automatically monitor and alert the client and us to all critical devices issues.